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Privacy Policy

D & M Direct 2 U

How we handle the information you share with us

Last updated: 12 September 2026

Who we are

D&M DIRECT 2 YOU LTD ("we", "us", "our") operates this website at https://www.dmdirect2u.co.uk, trading as D & M Direct 2 U. We install conservatory roof panels, windows, doors, conservatories, driveways and patios for customers across Hampshire and the surrounding areas.

We are the data controller for the personal information described in this notice. We are registered in England and Wales under company number 15269803. Our registered office is 84 Lodge Road, Southampton, Hampshire, United Kingdom, SO14 6RG. You can reach us at:

What we collect

When you complete a quote request form on this website we ask for your name, email address, telephone number and the service you are interested in. If you choose "Other" you can also tell us in your own words what you need. We only ask for what we need in order to reply to you and price the work.

We do not collect payment details through this website, and we do not ask for any special category data (such as health information).

Why we use it, and our legal basis

  • To respond to your enquiry and provide a quote. Our legal basis is taking steps at your request before entering into a contract.
  • To carry out work you have booked and to contact you about it. Our legal basis is performance of a contract.
  • To keep records of quotes and completed work, and to honour guarantees. Our legal basis is our legitimate interests in running the business and standing behind our work.
  • To meet legal and tax obligations. Our legal basis is compliance with a legal obligation.

We do not use your details for marketing unless you have asked us to, and we never sell your information.

Who we share it with

We share personal information only where it is necessary to run the business:

  • Our form provider. Quote requests submitted on this site are delivered to our inbox by Web3Forms, which processes the submission on our behalf.
  • Our website host. This site is hosted on Cloudflare Pages, which keeps standard server logs.
  • Professional advisers and HMRC, where we are required to share information by law.

We do not pass your details to third-party advertisers, and this website does not carry third-party advertising.

Cookies and analytics

This website does not set advertising or tracking cookies. Our host records standard technical information such as IP address, browser type and the pages requested, which is used to keep the site secure and working properly. You can block or delete cookies through your browser settings at any time.

How long we keep it

Enquiries that do not lead to work are kept for up to two years. Records relating to work we have carried out are kept for as long as any guarantee runs, and for at least six years afterwards to meet our legal and accounting obligations.

Where your information is stored

Your information is stored within the UK or the European Economic Area wherever possible. Where a provider processes data outside the UK, we rely on the safeguards permitted under UK data protection law, such as the International Data Transfer Agreement or UK Addendum.

Your rights

Under UK GDPR you have the right to:

  • ask for a copy of the personal information we hold about you;
  • have inaccurate information corrected;
  • ask us to delete information we no longer need;
  • ask us to restrict how we use your information;
  • object to processing carried out on legitimate interests;
  • ask us to transfer your information to another provider;
  • withdraw consent at any time, where we relied on consent.

To exercise any of these, email info@dmdirect2u.co.uk or call 01962 462341. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113.

Children

This website is not aimed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a revised "last updated" date.